Team Lead – Housekeeping

About the role

The Team Lead – Housekeeping will oversee daily housekeeping operations at Jumeirah Muscat Bay, ensuring high standards of cleanliness, guest satisfaction and team performance. This role combines operational leadership with hands‑on guest service in a luxury resort environment.

Key responsibilities

• Lead, motivate and supervise the housekeeping team, modelling professionalism, integrity and compassion.
• Plan work schedules, delegate tasks, prepare duty rosters and brief staff on daily priorities and operational changes.
• Ensure guests, clients and colleagues are welcomed and attended to efficiently, discreetly and with a service‑first attitude.
• Manage administrative duties such as reporting, filing, stock inventories, vendor directories and contract documentation.
• Coordinate vendor registration, code creation, price updates, purchase orders and accurate allocation of operational expenses.
• Handle guest enquiries and complaints, report operational issues and ensure compliance with policies, procedures, audits and hospitality standards.

Required profile

• High School Diploma or equivalent (essential); Diploma or Degree in Hotel Management or related field (desirable).
• 2–3 years of experience, preferably with an international hospitality company.
• Proven ability to work in an international environment with cultural sensitivity, trust and respect for all.

Required skills

What we offer

• A supportive workplace that values growth, inclusion and inspiration.
• Rewarding financial incentives and a comprehensive benefits package.
• Opportunities to develop a career within a globally recognised luxury hospitality brand.