Butler Service Desk Agent

About the role

The Butler Service Desk Agent is the first point of contact for guests calling the hotel. You will handle a wide range of guest inquiries, requests and messages, ensuring a seamless and courteous experience throughout their stay.

Key responsibilities

• Answer, record, log and process all guest calls, requests, questions and concerns.
• Operate the telephone switchboard, manage wake‑up calls, call forwarding, conference calls and TDD relay calls.
• Activate/deactivate guest room message lights and relay messages accurately.
• Assist guests with internet access and transfer technical issues to the provider’s support line.
• Test communications equipment to confirm proper operation.
• Dispatch bell or valet staff when required and follow up to ensure guest satisfaction.
• Maintain uniform appearance, confidentiality and compliance with company policies.

Required profile

• High school diploma or equivalent.
• Excellent verbal communication and professional telephone etiquette.
• Ability to stand, sit or walk for extended periods and lift objects up to 10 lb.
• Customer‑focused attitude with a willingness to assist guests with diverse needs.

Required skills

• Telephone switchboard operation.
• Basic POS system usage.
• Testing and troubleshooting of communications equipment.

What we offer

• Full‑time employment with a reputable global hospitality brand.
• Opportunities for career development within Marriott International.
• Inclusive and diverse work environment.