Butler Service Desk Agent – Guest Services

About the role

We are looking for a Butler Service Desk Agent to be the first point of contact for our guests at Marriott Al Mouj, Muscat. You will handle telephone enquiries, record guest requests and ensure timely resolution, providing a seamless and courteous experience.

Key responsibilities

• Answer, record, log and process all guest calls, requests, questions and concerns.
• Operate the telephone switchboard, manage wake‑up calls, call forwarding, conference calls and TDD relay calls.
• Relay messages accurately and activate/deactivate guest room message lights.
• Assist guests with internet access and forward technical issues to the provider’s support line.
• Test communications equipment to ensure proper functionality.
• Dispatch bell or valet staff as required and follow up to confirm guest satisfaction.
• Adhere to company policies, maintain uniform standards and protect confidential information.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• Ability to stand, sit or walk for extended periods and lift objects up to 10 lb.
• Clear, professional communication skills and a courteous attitude.
• Commitment to follow safety and quality standards.

Required skills

• Telephone switchboard operation.
• Basic computer and POS system usage.
• Message handling and record‑keeping.