Cashier – Guest Service & Sales

About the role

The Cashier is responsible for generating sales and delivering top‑level customer service while supporting daily operational duties such as housekeeping and visual presentation standards.

Key responsibilities

• Provide friendly, attentive guest service, greeting every customer within five seconds at the front counter or drive‑thru.
• Maintain visual standards – clean, neatly pressed attire, tidy dining area, and well‑kept exterior.
• Follow “Always Fresh” procedures to ensure coffee and products are fresh and accurately prepared.
• Accurately take and fulfill orders, using order monitors and temperature logs to guarantee product quality.
• Handle cash, credit, vouchers and refunds, issue receipts and maintain correct till balances.
• Maintain speed of service targets, work efficiently with a sense of urgency, and execute service recovery when needed.
• Keep the front counter clean, organized and stocked for peak periods.
• Comply with health and safety legislation, use personal protective equipment and report any incidents.

Required profile

• Friendly attitude, strong product knowledge and attentive behavior toward guests.
• Ability to follow standard operating procedures and maintain cleanliness.
• Accuracy in cash handling and order processing.
• Willingness to work quickly, meet service speed targets and handle service recovery.