Coordinator Rider Compliance

About the role

The Coordinator Rider Compliance ensures that fleet partner riders operate in line with Talabat’s policies and fraud‑prevention standards. You will monitor rider activity, conduct on‑ground audits and support the escalation of suspicious behaviour.

Key responsibilities

• Monitor and report on rider activity within allocated zones, flagging suspicious behaviour and potential fraud.
• Support day‑to‑day operational compliance of fleet partner riders, ensuring adherence to platform policies and SOPs.
• Execute anti‑fraud controls during live operations, identify anomalies and escalate findings promptly.
• Conduct regular on‑ground site‑visit audits and spot checks to verify rider behaviour and compliance.
• Act as the primary contact for riders on compliance‑related queries, communicating policies clearly.
• Maintain accurate records of compliance incidents, fraud cases and audit findings.
• Provide regular updates to the supervisor on compliance status, open cases and emerging patterns.
• Collaborate with internal teams on cross‑functional fraud and compliance initiatives.
• Assist in special compliance and fraud‑related projects, meeting agreed timelines and quality standards.

Required profile

• Bachelor’s degree.
• 2–3 years of experience in the food/grocery tech industry (highly preferred).
• Fluent in English and Arabic; Urdu is a plus.
• Strong written and verbal communication, negotiation and public‑speaking skills.
• People‑management experience, capable of overseeing larger groups.

Required skills

• Google Docs
• Google Sheets
• Google Slides
• Google Forms