Customer Services Intern (Fresh Engineering Graduate)
Siemens · Mascate
Job description
About the role
We are looking for a fresh engineering graduate to join Siemens Smart Infrastructure Oman as a Customer Services Intern for a six‑month sales internship. You will work closely with our sales and field‑service teams, helping to keep customer data accurate, streamline processes and support forecasting activities.
Key responsibilities
- Review and maintain the quality of opportunity and service case data in Salesforce.
- Research internal best practices and propose Standard Operating Procedures to improve hand‑over between Sales and Field Services.
- Provide analytical support for sales forecasting and customer potential analysis.
- Assist in coordinating the transition from order to service, ensuring seamless integration between sales and field teams.
- Promote inter‑departmental collaboration (Siemens One) to align technical and commercial requirements.
- Identify bottlenecks in the field‑service feedback loop and suggest digital solutions for faster response times.
Required profile
- Recent graduate with an engineering degree (Electrical, Electronics, Computer or related).
- Strong analytical and problem‑solving abilities.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail‑oriented with a focus on accuracy and quality.
Required skills
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience using Salesforce for data management.
What we offer
- Diverse and inclusive workplace culture.
- Opportunities for personal and professional development.
- Access to a wide range of learning and development programmes.
- Exposure to Siemens’ digital Smart Infrastructure portfolio.
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Published 4 weeks ago
Expires 1 month from now
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