Duty Officer - SLL

About the role

SalamAir is looking for a Duty Officer for its Salalah station. The role oversees and controls day-to-day airport operations on a shift basis, ensuring smooth, safe and efficient flight handling in line with SalamAir procedures, regulatory requirements and service standards. It acts as the focal point for operational coordination, disruption handling and real-time decision making at the station.

Key responsibilities

• Monitor and control all operational activities during the shift, including check-in, boarding, arrivals, ramp coordination, safety and security.
• Supervise and support Airport Services Supervisors, agents and Ground Handling Agents to ensure efficient passenger processing and on-time performance.
• Act as the main point of contact for operational matters during the shift and, in the absence of the Airport Service Manager, represent SalamAir with airport authorities, service providers and internal departments.
• Coordinate with IOCC, Network Planning, Revenue Management and Flight Operations on disruptions, delays and service recovery, and implement recovery plans while keeping stakeholders informed.
• Conduct shift briefings and debriefings, monitor resource deployment and ensure compliance with SalamAir policies, the Ground Operations Manual and safety standards.
• Oversee passenger handling, baggage handling, boarding and ramp and load control, and coordinate with immigration, security and terminal operations.
• Report incidents, accidents and safety hazards through Centrik systems and help with investigations.
• Monitor performance of ground handlers and service providers against SGHA and SLAs, validate operational reports and identify risks requiring corrective action under SMS requirements.
• Control operational costs during the shift and perform any other duties assigned by the line manager.

Required profile

• Diploma or graduate degree from a recognised university, or at least 5 years of aviation experience including at least 2 years in a supervisory role in ground services and operations.
• Sound knowledge of ground services functions and airport operations, with strong leadership, decision-making, communication and interpersonal skills.
• Knowledge of the SMS programme is essential; World Tracer and Load Sheet qualifications are an added advantage.