Front Desk Agent

About the role

As a Front Desk Agent you will be the first point of contact for guests, ensuring a warm welcome and a smooth stay from check‑in to check‑out. You will manage reservations, handle cash and incidental charges, and collaborate with other hotel departments to meet guest needs.

Key responsibilities

• Greet guests personally, escort them to rooms and provide hotel and local information.
• Process check‑in and check‑out efficiently using the computerized Front Office system.
• Maintain accurate guest records, reservations and daily rate/occupancy data.
• Handle cash, credit card transactions and incidental charges in accordance with cashiering standards.
• Respond to guest inquiries, requests and complaints promptly and courteously.
• Uphold guest privacy and adhere to hotel policies, procedures and service standards.
• Ensure compliance with environmental, health and safety regulations.

Required profile

• Friendly and professional demeanor with strong communication skills.
• Excellent customer‑service orientation and ability to work under pressure.
• Attention to detail and commitment to guest privacy.
• Knowledge of hotel policies, local attractions and services.
• Ability to collaborate with multiple departments.

Required skills

• Proficiency with computerized Front Office systems for reservations and billing.
• Cash handling and basic accounting accuracy.