Front Desk Agent (Omani)

About the role

Accor is hiring a Front Desk Agent in Muscat, Oman, on a full-time basis. The role covers guest reception, cash handling, account processing and general front office support, with a focus on personalized service from arrival to departure.

Key responsibilities

• Greet guests by name where known, escort them to their rooms and provide prompt, courteous service throughout their stay
• Answer guest enquiries about hotel facilities, local services, rates and occupancy, and handle complaints sensitively
• Process payments, currency exchange and miscellaneous charges, and close out daily accounts accurately
• Use the computerized front office system to post accounts from check-in to check-out, including incidental charges
• Maintain guest profiles in the Opera PMS and update them for future reference
• Provide telephone service to external and internal guests, and collect and act on guest feedback
• Keep the reception organized, complete checklists and report equipment issues to the Maintenance department
• Work closely with other departments, share knowledge with colleagues and look after safety rules
• Report guest complaints and compliments to management, and inform the supervisor of important matters
• Maximize room revenue through up-selling within guidelines, promote the loyalty programme and food and beverage events, and take part in training and development

Required profile

• Experience is an asset
• Prior experience with Opera or a related system
• Fluency in English; additional languages are a plus
• Strong interpersonal and problem-solving abilities