Front Desk Agent (Omani Nationality)

About the role

The Front Desk Agent is the first point of contact for guests, ensuring a warm and welcoming experience from arrival to departure. This role focuses on efficient check‑in/check‑out processes, handling guest inquiries, and maintaining accurate records while collaborating with other hotel departments.

Key responsibilities

• Deliver courteous, prompt service to achieve high customer satisfaction.
• Greet guests personally, escort them to rooms, and provide hotel and local information.
• Handle reservations, check‑in and check‑out procedures using the Front Office system.
• Process incidental charges accurately and maintain daily rate and occupancy awareness.
• Protect guest privacy and adhere to hotel policies, procedures, and service standards.
• Uphold environmental, health, and safety standards in line with organizational policies.

Required profile

• Friendly and professional demeanor with strong communication skills.
• Good knowledge of hotel policies, procedures, and service standards.
• Ability to work collaboratively with other departments.
• Attention to detail for accurate record‑keeping and cash handling.
• Commitment to maintaining guest privacy and safety standards.

Required skills