This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Front Office Manager
Minor Hotels · Mascate
Job description
About the role
As the Front Office Manager at Tivoli Hotels & Resorts, you will lead the daily operations of the front desk, ensuring that service standards and brand values are consistently delivered to achieve the highest level of guest satisfaction.
Key responsibilities
- Oversee all front office activities, maintaining brand standards and quality of service.
- Design, implement and monitor training programs for front office staff, including IT systems and guest service procedures.
- Develop and apply best‑practice SOPs for front office operations.
- Manage departmental budgets, sales initiatives and cost controls to maximise profit.
- Drive sales and promotional programmes, lead upselling efforts and keep the team informed about property offerings.
Required profile
- College degree in hotel management or a related field.
- Proven experience in a front office management role.
- Strong commercial and business acumen.
- Passion for leadership and team development.
- Fluent in spoken and written English.
Required skills
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Minor Hotels
Mascate