Front Office Team Leader
Alila Hotels · Salalah
Job description
About the role
The Front Office Team Leader will drive teamwork, uphold the hotel’s brand standards and ensure exceptional guest service. You will train staff, manage schedules and handle guest issues efficiently.
Key responsibilities
- Communicate professionally with guests, suppliers and colleagues while maintaining a tidy appearance.
- Schedule staff according to business needs and ensure coverage for busy periods.
- Handle reservations, registrations, VIP guests and guest complaints following SOPs.
- Coordinate welcome gestures, manage lost‑and‑found, and ensure front‑office equipment is functional.
- Report serious incidents and follow the Employee Handbook and safety procedures.
Required profile
- Minimum 2‑3 years in a front‑office or guest‑facing supervisory role.
- Ability to stay calm under pressure, strong organizational skills and attention to detail.
- Willingness to work flexible shifts, including nights, weekends and public holidays.
- Good knowledge of hotel standards, policies and safety procedures.
Required skills
- Experience with Opera PMS or similar hotel reservation systems.
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Published 20 hours ago
Expires 1 month from now
8 views · 0 interested
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Alila Hotels
Salalah