Intern - Service Excellence and Learning & Development (Omani National)

About the role

Mandarin Oriental, Muscat is looking for an Intern in Service Excellence and Learning & Development to join its People & Culture team. The intern contributes to the hotel's Learning & Development, Performance Management and Quality Assurance, covering both operating and non-operating colleagues, supervisors, managers, department heads and the Executive Committee, with a focus on delighting guests and colleagues.

Key responsibilities

• Assist the Director of SE and L&D in promoting the hotel's culture, mission, guiding principles and LQEs, and manage the hotel's Learning & Development function
• Help administer the performance management process, cycle and succession planning
• Support quality assurance processes and help run internal inspections
• Maintain the L&D standards (MOve In, orientation, departmental and classroom training, L&D administration) and prepare the monthly training calendar
• Arrange training resources and deliver L&D programmes, including the Learning Coach/departmental trainers programme
• Keep training records, manage training documentation and report on training status
• Prepare the monthly L&D report for hotel management and the corporate team
• Coordinate external training with third-party providers and support Management Trainee and Rising Fans programmes
• Take part in corporate initiatives such as L&D train-the-trainer workshops, LQE workshops, pre-openings and the Cultural Exchange Ambassador programme
• Support the FLHSS&E Champion with legally required training and other People & Culture functions as needed

Required profile

• Omani national
• Working proficiency in English and Arabic, including presentation and business writing
• Experience in hospitality, luxury retail or customer service is an advantage
• Fluency in another major international language is an advantage

Required skills

• MS Office (Word, Excel, Outlook, PowerPoint)
• Adaptability to a dynamic environment
• Proficiency in Copilot AI is an advantage

What we offer

• Learning & Development programmes tailored to each stage of your career
• Wellness programmes and health benefits for colleagues
• The MOstay programme offering complimentary nights and discounted room rates