Operations Center Manager

TLScontact · Mascate

New

Senior 🇬🇧 English

Microsoft Office

Job description

About the role

TLScontact is looking for an experienced Operations Center Manager to lead the daily activities of its visa application centre. The role focuses on optimizing operational efficiency, ensuring high‑quality service, and maintaining compliance with security and company policies.

Key responsibilities

Optimize the operational efficiency and productivity of the centre.
Drive continuous improvement of processes and procedures.
Guarantee service quality for customers and maintain up‑to‑date information on external sites and intranet.
Motivate and develop the team, ensuring adequate training and performance evaluation.
Ensure smooth conduct of internal and external meetings and report any security incidents.

Required profile

Bachelor’s degree or higher.
Minimum five years’ experience in a multinational company with a customer‑experience focus.
At least three years of team‑management experience.
Three years of experience in operations process management.
Fluency in English; Dutch is a plus.
Strong communication, organisational and project‑management abilities.

Questions fréquentes

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Published 19 hours ago

Expires 1 month from now

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