Operations Manager

About the role

As Operations Manager you will own day‑to‑day service delivery across landscaping and facilities management operations in Muscat, ensuring safe, consistent performance across multiple sites. You will lead supervisors and large frontline teams, coordinate subcontractors, and act as the senior point of contact for client stakeholders.

Key responsibilities

• Lead end‑to‑end service delivery across landscaping and FM scopes, ensuring outputs meet contract requirements and site standards.
• Manage supervisors and large operational teams, setting daily priorities, routes, work packs and performance expectations.
• Plan manpower requirements across sites, balancing headcount, leave cover, demand peaks and productivity targets.
• Control subcontractor performance from onboarding to daily coordination, ensuring compliance with scope, SLAs and site rules.
• Own client management on operational matters, including meetings, escalations, service recovery actions and expectation setting.
• Set, track and report KPIs for quality, productivity, response times, attendance and customer issues, driving corrective actions.
• Run daily and weekly operational reviews with supervisors to address incidents, backlogs, constraints and resource gaps.
• Coordinate mobilisation of new sites or additional scopes, including staffing plans, equipment readiness and method statements.
• Inspect sites regularly to verify workmanship standards across public realm areas, soft landscaping maintenance and FM activities.
• Maintain operational documentation aligned to contract needs and investigate service failures to implement preventative measures.

Required profile

• 10+ years of Operations Management experience.
• Experience in landscaping, facilities management, community or public realm operations.
• Proven experience managing large teams in a multi‑site or contract‑led environment.
• Hands‑on experience managing subcontractors and monitoring performance against KPIs.
• Strong client management experience, handling escalations and leading operational service reviews.
• Bachelor’s degree in Engineering, Facilities Management, Horticulture/Landscape Engineering, Operations/Business Management or related field.

Required skills

• Large team leadership
• Supervisor management
• Subcontractor management
• Client management
• KPI management
• Manpower planning
• Service delivery management
• Multi‑site operations