Outlet Manager - SEEN Rooftop Restaurant

About the role

Tivoli Hotels & Resorts is hiring an Outlet Manager for SEEN Rooftop Restaurant at the Tivoli LA VIE Muscat Hotel & Residences. The manager is responsible for the overall operation, financial performance and guest satisfaction of the outlet, ensuring it delivers luxury service, high-quality food and beverage and meets revenue and profitability targets.

Key responsibilities

• Oversee daily operations, ensure SOPs are followed and maintain food quality, beverage presentation, cleanliness and service standards
• Ensure compliance with health, hygiene, food safety and HACCP standards, and with Oman Municipality regulations and hotel policies
• Monitor guest flow and seating, coordinate with the kitchen, stewarding and reservations, and resolve guest complaints promptly
• Achieve monthly revenue and profitability targets, control payroll and operating expenses, monitor food and beverage costs, and drive upselling and promotions
• Recruit, train and evaluate staff, manage scheduling and labour costs, and foster a positive team environment
• Develop food and beverage offerings with the bar manager and executive chef, support seasonal promotions and events, and maintain the ambience
• Conduct safety inspections and risk assessments, and ensure grooming and uniform standards

Required profile

• Bachelor's degree or diploma in Hospitality Management or a related field
• 3-5 years' experience as an Outlet Manager or Assistant Outlet Manager in a luxury hotel or high-end restaurant
• Experience with rooftop, lifestyle or premium dining concepts preferred
• Fluent English; Arabic is an advantage

Required skills

• Strong knowledge of food and beverage operations
• Proficiency in POS systems and Microsoft Office
• Leadership, communication, financial and commercial acumen, and strong guest relations