Sales Officer - Muscat

About the role

Ahli Bank is looking for a Sales Officer in Muscat who will provide its customers with a broad range of financial services, handling every interaction with competence, efficiency and professionalism so that issues are resolved quickly and customer satisfaction is enhanced.

Key responsibilities

• Meet or exceed individual monthly sales targets and support the branch in reaching its collective goals.
• Act as a team player, give guidance and coaching to new staff and help them integrate quickly.
• Contact potential customers daily, in-branch and by outside sales calls, to identify new business opportunities, and keep detailed reports on closed deals and customer interactions.
• Stay aware of the competition and the local market position to adjust sales approaches.
• Follow branch processes strictly, report deviations to the Senior Personal Banker and help keep the branch audit rating favourable.
• Give constructive feedback on products, services and processes to shorten cycle times and lower costs.
• Minimise customer attrition, improve service levels and resolve complex complaints with colleagues.
• Provide high-quality, unbiased service to customers of all nationalities, incomes and races.
• Attend weekly sales meetings with the Branch Manager, report on target achievement and take part in follow-ups.
• Promote process improvement through automation and digital solutions, and ensure compliance with bank policies, regulations and industry standards.
• Keep updating own knowledge and support others to do the same.

Required profile

• Omani nationals only.
• Minimum Higher Diploma; Bachelor's degree preferred.
• At least 5 years of relevant experience in the banking industry.