Sales Officer - Saham

About the role

Ahli Bank is hiring a Sales Officer for its Saham branch. The officer provides customers with a broad range of financial services, handling every interaction competently, efficiently and professionally so that issues are resolved quickly and customer satisfaction is enhanced.

Key responsibilities

• Meet or exceed individual monthly sales targets and support the branch in reaching its collective goals.
• Act as a team player, coach new staff and help them integrate quickly into the bank.
• Contact potential customers daily, in-branch and by outside sales calls, to identify new business opportunities and keep detailed reports on closed deals and customer interactions.
• Stay aware of the competition and the local market position to adjust sales approaches.
• Follow branch processes strictly, report deviations to the Senior Personal Banker and help keep the branch audit rating favourable.
• Give constructive feedback on products, services and processes to shorten cycle times and lower costs.
• Minimise customer attrition, resolve complex complaints with colleagues and serve customers from all backgrounds without bias.
• Attend weekly sales meetings with the Branch Manager, report on target achievement and take part in follow-ups.
• Promote process improvement through automation and digitalisation, and ensure compliance with policies, regulations and industry standards.
• Keep updating your own knowledge and support others to learn.

Required profile

• Omani nationals only.
• Minimum Higher Diploma; Bachelor's degree preferred.
• At least 5 years of relevant experience in the banking industry.