Services Account Manager – Cloud & Industry Solutions

About the role

The Services Account Manager leads the account team by defining the vision and strategic approach for services sales, with a focus on industry solutions and Microsoft Cloud offerings. This role collaborates closely with partner teams and internal stakeholders to drive growth, secure renewals, and capture new strategic cloud opportunities.

Key responsibilities

• Guide the Services Sales account vision, set priorities, and contribute to the overall account plan.
• Maintain and influence relationships with key decision‑makers, leading effective ROCs with stakeholders.
• Leverage insights from consulting delivery teams to stay aware of project status and drive customer satisfaction.
• Coordinate renewal planning, lead preparation calls, draft proposals for Unified extensions, and manage discount approvals.
• Identify, qualify, lead, and close strategic industry cloud opportunities on prioritized accounts.
• Collaborate with Customer Success Account Managers to verify delivered value and uncover expansion opportunities.
• Accelerate Microsoft Cloud differentiation (security, AI) and increase consumption through advanced workloads.

Required profile

• Proven experience in account management or services sales within the technology sector.
• Strong ability to build and maintain relationships with senior stakeholders and partner teams.
• Deep understanding of cloud solutions, industry‑specific workloads, and the Microsoft ecosystem.
• Demonstrated track record of driving renewals, upsells, and new strategic opportunities.
• Excellent communication and negotiation skills, with a focus on delivering business value.

Required skills