Technical Support Specialist
PowerDMARC · Muscat
Job description
About the role
PowerDMARC is seeking a Technical Support Specialist to provide expert assistance on email authentication protocols and act as a subject‑matter expert for customers. The role involves pre‑ and post‑sales technical support, product demonstrations, and ensuring customer satisfaction.
Key responsibilities
- Deliver technical support for DMARC, SPF, DKIM, MTA‑STS, TLS‑RPT and BIMI implementations.
- Provide pre‑sales and post‑sales assistance, including product demos and answering technical queries.
- Collaborate with sales and account teams to evaluate customer needs and suggest upgrades.
- Train customers and partners on product usage and email authentication controls.
- Prepare proof‑of‑concept reports and relay performance feedback to developers.
Required profile
- BSc in Cyber Security, Computer Science or Information Technology.
- Strong communication skills with excellent English proficiency.
- Ability to work effectively with customers, partners and internal teams.
Required skills
- DMARC
- SPF
- DKIM
- MTA‑STS
- TLS‑RPT
- BIMI
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Published 6 hours ago
Expires 1 month from now
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PowerDMARC
Muscat
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