Information Technology Support Engineer

About the role

The Information Technology Support Engineer provides first‑line assistance to employees, diagnosing software and hardware issues, installing applications, and ensuring smooth operation of the company’s IT environment.

Key responsibilities

• Respond to employee queries via email, chat, and phone, delivering quick solutions for simple issues.
• Research, diagnose, and troubleshoot complex system problems, escalating when necessary.
• Configure operating systems (Windows, Linux, macOS) and manage remote desktop sessions.
• Maintain accurate records of tickets, provide status updates, and close issues promptly.
• Prepare regular reports and document technical procedures in manuals.
• Foster positive relationships with staff while upholding company values.

Required profile

• 1‑3 years of experience in technical support or a similar role.
• Bachelor’s degree in a related field.
• Proven ability to communicate technical information clearly, both verbally and in writing.

Required skills

• Windows, Linux, and macOS environments.
• Remote desktop applications.
• Help‑desk software such as Zendesk.