Key Account Manager – Restaurants

About the role

The Key Account Manager – Restaurants will drive commercial success and strategic growth for Snoonu’s top‑tier restaurant partners. You will act as the primary advisor to executive stakeholders, leading negotiations, joint business planning and data‑driven growth initiatives.

Key responsibilities

• Manage a portfolio of high‑value restaurant partners, acting as the main commercial lead and trusted advisor.
• Own commercial performance against GOV, NCR, profitability, order growth and strategic objectives.
• Develop and execute joint business plans aligned with merchant and company goals.
• Lead complex negotiations on commissions, marketing investments, exclusivity and long‑term partnerships.
• Identify growth opportunities through assortment expansion, new store launches, pricing strategies and customer acquisition.
• Analyze performance and market trends to provide strategic, data‑driven recommendations.
• Partner with Marketing, Operations, Product, Finance, Supply and other teams to execute high‑impact initiatives.
• Lead quarterly and annual business reviews, presenting insights, recommendations and growth roadmaps.
• Drive adoption of new platform products, technology, loyalty programs and strategic initiatives.
• Monitor operational excellence, ensuring high standards in availability, fulfillment, customer experience and menu quality.

Required profile

• Bachelor’s degree in Business Administration, Marketing, Finance, Economics or related field.
• 4–7+ years of experience in Key Account Management, Strategic Partnerships, Business Development or Commercial Management.
• Proven experience managing enterprise or high‑value client portfolios.
• Strong commercial acumen with extensive negotiation and relationship‑management experience.
• Advanced analytical skills with ability to interpret large datasets and translate insights into strategy.
• Experience in fast‑paced, KPI‑driven environments, preferably within e‑commerce, marketplaces, retail or food delivery.

Required skills

• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience with BI and reporting tools such as Tableau, Power BI or Looker.

What we offer

• Global collaboration with a worldwide team.
• Learning budgets, access to courses and growth tools.
• Autonomous work environment with flexible time off.
• Agile, Scrum‑based processes across product and operations.
• Great Place to Work® certification and ISO quality & safety certifications.
• Commitment to diversity, inclusion and sustainability initiatives.