Loss Prevention Officer

About the role

The Loss Prevention Officer is responsible for safeguarding the property, guests, and employees by monitoring security systems, responding to incidents, and conducting investigations. This full‑time position requires a proactive approach to safety and excellent situational awareness.

Key responsibilities

• Patrol all areas of the property and assist guests with room access.
• Monitor CCTV, perimeter alarm, duress alarms, and fire life‑safety systems.
• Lock property entrances when required and conduct daily hazard inspections.
• Respond to accidents, provide first aid/CPR, and contact EMS as needed.
• Defuse disturbances, escort unwelcome persons, and manage emergency situations.
• Complete incident reports, shift summaries, and maintain confidentiality of all security documentation.
• Conduct investigations, gather evidence, and interview relevant parties.
• Support guests, including individuals with disabilities, and ensure a professional appearance.

Required profile

• Ability to stand, walk, or run for extended periods and lift up to 50 kg unassisted.
• Strong observational skills and the capacity to remain calm under pressure.
• Excellent communication skills and a professional demeanor.
• Willingness to follow company policies, safety procedures, and confidentiality requirements.

Required skills

• CCTV monitoring
• Alarm system operation
• Fire life‑safety system operation
• First aid/CPR certification
• Incident reporting
• Investigation techniques