Outlet Manager

About the role

The Outlet Manager will lead SEEN Rooftop Restaurant at Tivoli LA VIE Muscat, ensuring the delivery of exceptional service, high‑quality food and beverage experiences, and strong financial performance. This role combines operational oversight, guest experience management, and team leadership within a luxury hotel environment.

Key responsibilities

• Oversee daily operations of the rooftop restaurant, maintaining food quality, beverage presentation, cleanliness, and service standards.
• Implement and enforce SOPs, health, hygiene, food safety, and HACCP standards.
• Conduct briefings, manage guest flow, and coordinate with kitchen, stewarding, reservations, and other hotel departments.
• Deliver personalized guest experiences, build relationships with VIPs, and resolve complaints promptly.
• Achieve monthly revenue and profitability targets, control payroll, operating expenses, and cost of sales.
• Analyze sales data, drive upselling, and launch promotional activities.
• Recruit, train, coach, and evaluate the outlet team, ensuring optimal scheduling and labor cost control.
• Collaborate with the Bar Manager and Executive Chef to develop innovative food and beverage offerings.

Required profile

• Proven experience managing an upscale restaurant or food‑and‑beverage outlet.
• Strong leadership and people‑development skills.
• Demonstrated ability to meet revenue, profitability, and service standards.
• Excellent guest‑service orientation and problem‑solving abilities.
• Knowledge of SOPs, HACCP, health and safety regulations, and luxury hospitality standards.
• Ability to work collaboratively with cross‑functional hotel departments.

Required skills

• Knowledge of HACCP and food safety standards.