Outlet Manager – Rooftop Restaurant

About the role

The Outlet Manager will lead SEEN Rooftop Restaurant, ensuring exceptional guest experiences, high‑quality food and beverage service, and strong financial performance. This position reports to senior hotel management and works closely with the kitchen, bar, and other hotel departments.

Key responsibilities

• Oversee daily operations, maintaining food quality, beverage presentation, cleanliness, and service standards.
• Implement and enforce SOPs, health, hygiene, food safety, and HACCP requirements.
• Manage guest flow, seating, and capacity to maximize revenue while preserving service excellence.
• Drive revenue by monitoring sales, controlling costs, and leading upselling and promotional activities.
• Recruit, train, coach, and evaluate the outlet team, ensuring optimal scheduling and labor cost control.
• Build relationships with VIP guests, resolve complaints, and act on online feedback.
• Collaborate with the Bar Manager and Executive Chef to develop innovative menus and beverage offerings.

Required profile

• Proven experience managing a high‑end restaurant or similar outlet within a luxury hotel.
• Strong leadership and people‑development skills.
• Excellent customer‑service orientation and ability to handle VIP clientele.
• Solid financial acumen with experience meeting revenue and profitability targets.

Required skills

• HACCP compliance and food safety knowledge.

What we offer

• Opportunity to lead Muscat’s premier rooftop dining destination.
• Dynamic, luxury‑brand environment with a focus on professional growth.