Information Technology Support Officer (AO) - British Embassy Muscat

About the role

The British Embassy in Muscat is looking for an Information Technology Support Officer (ITSO), job grade Administrative Officer (AO), on a fixed-term contract of one year. The postholder provides day-to-day IT support to Embassy staff, maintains locally managed IT systems and equipment, coordinates telecommunications services, supports business continuity arrangements and gives end-user training and guidance. The jobholder reports to the Head of Corporate Services.

Key responsibilities

• Provide day-to-day IT support, manage user accounts, build and rebuild workstations, and help implement IT Business Continuity Plans
• Liaise with the UK Service Desk, log and follow up incidents, and coordinate landline, mobile phone, mobile data and internet services
• Maintain a database of UPS battery details and carry out routine checks
• Keep an accurate inventory of IT assets, manage mobile phone and IP phone records, and coordinate repairs, replacements and disposal
• Install, configure and maintain locally managed hardware, cabling, switches, Wi-Fi, LAN and internet connectivity, and locally installed anti-virus software
• Provide desk-side support, troubleshoot applications and devices, and guide users on local troubleshooting
• Deliver IT awareness sessions, induction support for new joiners and training for security guards and other non-office staff, and support the development of departmental super users
• Manage the IT budget, procure IT supplies, and support digital adoption and continuous improvement
• Take part in emergency planning and crisis response, and support diplomatic bag processing and corporate events as required

Required profile

• Ability to deliver a quality service with professionalism, efficiency and attention to diverse customer needs
• Willingness to work in partnership with colleagues and make effective decisions based on evidence
• Flexibility to take on ad hoc duties, including emergency planning and crisis response