Front Office Manager

About the role

The Front Office Manager leads the hotel’s front office team to ensure smooth guest registration, concierge, bell, telephone, and reservation services. This role is pivotal in delivering exceptional guest experiences while supporting the hotel’s profitability goals.

Key responsibilities

• Plan, direct, and coordinate all front office activities, including check‑in, check‑out, VIP handling, and group arrivals.
• Develop, implement, and monitor front office standards and operating procedures.
• Maintain accurate guest records, reports, and complaint handling systems.
• Collaborate with Housekeeping, Finance, and Maintenance to meet guest requests and ensure seamless room assignments.
• Ensure compliance with hotel policies, executive decisions, and business action plans.
• Oversee staff scheduling, training, and performance to uphold service quality.

Required profile

• Proven experience managing a front office team in a hotel or resort environment.
• Strong knowledge of front office computer systems and reservation software.
• Excellent organizational and leadership abilities.
• Ability to work within budgetary constraints and uphold hotel standards.

Required skills

What we offer

• Opportunity to lead a dedicated hospitality team in a luxury resort setting.
• Competitive compensation package aligned with industry standards.
• Professional development and growth within the Alila brand.